About Dylan Queen
Founded in 2010, DylanQueen.com is a fashion retailer offering exciting, beautifully designed, excellent quality fashion for women and girls. With a full range of Prom Dresses, Evening Dresses, Party Dresses, and Special Occasion Dresses's production, success comes with great responsibility. We have a responsibility to our supply partners, customers and colleagues to ensure that our products are produced in acceptable conditions. This responsibility is central to how we operate as a business.
What We Offer
Huge Selection Products
We have thousands of products for our customers and new products are added every day on this site. Our innovative marketing department constantly searches for the most fashionable dresses to attract and satisfy the broad demand of our customer base. We are committed to improving the quality of your experience with our wide selection of top notch products at rock bottom prices!
Top Quality Guarantee
We choose products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed. Our QC team will perform a thorough inspection to make sure that product quality meets the International ISO quality standards, any product failed to meet our QC standards will be returned for replacement. So we are sure that every product which from us, are high quality and suitable for you.
Low Prices Always
Because we sells predominantly online that we are able to provide a 24-hour 7-day a week service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. We don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.
Professional Packaging & Delivery
Our customers are always surprised by how fast they receive their order from us, even when orders were placed over the weekend. Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our high standards.
7 Days Return & Exchange
We offer return and exchange policy in case the items you received are defective. You may return it to us within 7 days for a refund or exchange, from the day you received the item. Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. You can go to our Return Policy for more details.
Take Your Privacy Seriously
Your privacy and security is utmost importance to us. Our goal is your complete satisfaction and we are not in the business of sharing your information with others. All personal data is stored on our secure server with several layers of firewall protection.
Always Offer Help
Your satisfaction is our top priority. Our team is standing by to assist you while shopping with us. If you have a question, reach out to one of our online customer service representatives. Ask them about new styles, colors, availability, and if there's a perfect clutch to match the dress you are ordering.
Office Hours: Monday to Friday - 9:00AM to 6:00PM (based on HKT time zone). You need to convert UTC+8 (HKT) Time to your local Time Zone.
To all of you, from all of us at our online store - Enjoy your shopping experience and best luck on your Big Day! Thank you and happy shopping